Database server is not responding

Incident Report for App47, Inc.

Resolved

This incident has been resolved.

Posted Aug 31, 2019 - 16:33 GMT-04:00

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 31, 2019 - 14:04 GMT-04:00

Update

Server is restored, monitoring stability.

Posted Aug 31, 2019 - 14:03 GMT-04:00

Identified

The issue has been identified, services remains active at this time. We are rebuilding the server now.

Posted Aug 31, 2019 - 09:36 GMT-04:00

Investigating

One database server is not responding. All systems are operating normally. We are restoring the cluster to be fully redundant.

Posted Aug 31, 2019 - 09:28 GMT-04:00

This incident affected: App47 Portal and App Store and App47 API.